A clear route to a person who can fix it, with the timelines we hold ourselves to. Raising a complaint costs nothing and will never affect an application in progress.
Last updated: 22 September 2026
This page is available in English only. Other pages on this site can be read in your language, but legal terms are kept in the language they were drafted in so that nothing is changed by translation. If you would like any part of it explained in your language, call us and we will go through it with you.
Level 1 — Customer service
Start here. Email complaints@braviacapitalgroup.com or call 8003246499 during office hours, Monday to Saturday, 9:30 AM to 6:00 PM.
Include your name, mobile number, the loan product concerned, and what happened. If you have a file or application reference, quote it — it gets you to the right person faster.
We acknowledge every complaint within 2 working days and aim to resolve it within 10 working days.
Level 2 — Grievance officer
If you have not had a response within 10 working days, or you are not satisfied with the one you got, escalate in writing to the Grievance Officer at complaints@braviacapitalgroup.com with "ESCALATION" in the subject line, or by post to Bravia Capital Group, Mahakal Nagar, Sirohi, Rajasthan – 307001.
Escalated complaints are reviewed by someone who was not involved in the original decision, and we respond within a further 15 working days.
Level 3 — The lender and the regulator
Where your complaint concerns a loan already sanctioned or disbursed by a bank or NBFC, that lender is the entity regulated in respect of the facility, and it has its own grievance process. We will give you their nodal officer's details and, if you want, take the matter up with them alongside you.
If your complaint relates to an RBI-regulated lender and remains unresolved 30 days after you raised it with them, you may approach the RBI Ombudsman through the Reserve Bank of India's online complaint portal at cms.rbi.org.in.
Misuse of our name
If someone approaches you claiming to represent Bravia and you are not sure they do, write to complaints@braviacapitalgroup.com with whatever details you have and we will confirm it either way.
If you have already lost money to financial fraud from any source, file a report at cybercrime.gov.in or call the national cyber-fraud helpline on 1930. Speed matters — funds can sometimes be frozen if reported within hours.
What we will not do
We do not penalise anyone for complaining. A grievance on file will not slow down, alter or prejudice an application in progress, and our staff are not permitted to discourage you from raising one.
Keeping you posted
You will get a written acknowledgement with a reference number, an update if we need longer than the stated timeline, and a written outcome explaining what we found and what we are doing about it.